The promise of enterprise AI lies not just in deployment, but in optimization and business value realization. At Hypatos, our AI Context Experts are the quality and optimization champions—ensuring every AI solution we deliver performs at its peak, meets business objectives, and delivers measurable value to our customers.
In this role, you'll own the quality and optimization aspects of AI solutions: mastering prompt engineering, driving application performance improvements, and ensuring seamless alignment between technical capabilities and business needs. You'll be the bridge between AI technology and business value, making sure every solution not only works but excels.
We value quality obsession, optimization expertise, and business acumen. As an AI Context Expert, you'll continuously refine AI performance, master emerging prompt techniques, and help customers extract maximum value from their AI investments.

Responsibilities:

• Quality Assurance & Excellence
  1. Conduct comprehensive quality reviews of AI solution deliveries
  2. Establish and maintain quality gates throughout delivery phases
  3. Ensure all deliverables pass quality criteria and meet business requirements
  4. Drive continuous improvement in quality processes and standards
• Prompt Engineering & Optimization
  1. Master prompt engineering techniques and optimization strategies
  2. Optimize AI model performance and accuracy for customer use cases
  3. Develop and maintain prompt libraries and best practice guidelines
  4. Provide expertise on prompt effectiveness and refinement approaches
• Performance Improvement & Business Alignment
  1. Drive application performance improvements and optimization initiatives
  2. Analyse business requirements and ensure technical solutions deliver value
  3. Provide business perspective on solution design and implementation
  4. Measure and report on business value delivery and ROI achievement
• Customer Success & Validation
  1. Act as quality liaison during customer acceptance processes
  2. Provide business-focused recommendations for solution optimization
  3. Ensure customer satisfaction with solution performance and business impact
  4. Support customer success through performance monitoring and improvements

• Experience as a Quality Assurance Manager, AI/ML Engineer, or Business Solutions Analyst with focus on AI optimization
• Technical Skills:
  1. Strong background in prompt engineering, AI model optimization, and performance tuning
  2. Experience with database management (SQL, Postgres, MongoDB), understanding how to structure and manage data efficiently for varied use cases.
  3. Proficiency in AI/ML evaluation metrics, performance analysis, and optimization techniques
  4. Experience with quality assurance methodologies and testing frameworks
  5. Knowledge of business process analysis and value measurement
  6. Experience building, testing, and iterating prompt strategies for LLM-driven solutions in production environments.
• Problem-Solving:

1. You excel at breaking down complex problems and delivering clean, effective solutions.
2. Data driven mindset, skill in making quick, well-founded decisions by considering various options and selecting the best solution.
3. Understanding of enterprise business processes and value realization
4. Capacity to generate new and effective solutions to challenging problems by thinking "outside the box" and applying creative approaches.
5. Proficiency in project management methodologies and delivery frameworks
6. Understanding of technical standards, architecture, and compliance requirements

• Communication Skills:

1. Fluent in English (written and verbal), with strong communication skills and the ability to clearly explain AI/ML topics, product workflows, technical concepts, and technical issues to diverse non-technical audiences.
2. Experience working in fast-paced, innovative environments
3. You’re also unafraid to ask for help when needed.
4. Customer success mindset with excellent communication and presentation skills
5. Collaborative approach, working effectively with technical and business stakeholders

Nice to have:

• Experience in finance domains such as P2P (Procure-to-Pay), O2C (Order-to-Cash), R2R (Record-to-Report), H2R (Hire-to-Retire), FP&A, or other GBS use cases is a strong plus.
• Familiarity with ticketing systems such as Jira Software, Jira Service Management, or Salesforce.

• We trust amazing people to do amazing things and make a long-term impact - we give you Freedom and ownership of meaningful work that directly impacts the business
• We're building a positive organizational culture where personal and professional growth are just as important as business growth
• We believe different perspectives make Hypatos a better community - that is why we're committed to building a diverse and inclusive environment where you feel you belong
• Beyond a top market compensation package including company shares, you will enjoy a personal development budget, meal allowance, sporting activities and free beers :)

Hypatos is redefining enterprise work by deploying LLM-powered AI Agents into the heart of business operations. Backed by leading investors (Elaia, Blackfin Tech, Grazia Equity, UVC Partners, DTFC, Plug & Play), we are expanding rapidly and building the foundation for the next generation of intelligent business systems.
Join us to shape the future of enterprise automation and help improve the way hundreds of millions of people work every day.