Company Description

Launched in 2021 with a simple yet bold mission, Flink set out to give people back their most valuable resource: time. We didn't just join the quick commerce race, we defined its potential. By enabling customers to order from a curated selection of over 3,000 groceries and household essentials through our user-centric app, we deliver what people need in minutes. We have fundamentally shifted the retail landscape across Germany and the Netherlands, while embedding sustainability into our core through an all-electric delivery fleet, recyclable packaging, and a focus on reducing food waste.

Today, Flink has evolved from a disruptive startup into a resilient and sustainable powerhouse. In an industry defined by rapid change, we’ve mastered the balance of hyper-efficiency and massive scale. With a network of around 160 hubs, we now bring the Flink experience to more than 22 million people, making us an integral part of the urban infrastructure. This impact is driven by a dedicated team of more than 10,000 colleagues, including a fully employed rider fleet that serves as the backbone of our operations. By generating over €550m in revenue in 2025, we have proven that our model is not only desirable but financially formidable.

Having built a proven foundation, we are now shifting from establishing our presence to accelerating our impact. Backed by prestigious partners like Prosus, Mubadala, Bond, DoorDash, Btomorrow Ventures and REWE, and fueled by fresh investment, we are entering our next major growth phase. We are thinking bigger, expanding our footprint, and refining every link in our value chain.

Our culture is defined by a shared bias for action and the commitment to being 1% better every day. We take ownership, stay close to the frontline, and support one another to ensure we never let another Flinker fail. We celebrate diversity and believe that our multicultural team is our greatest competitive advantage.

Are you ready to shape the future of quick commerce with us?

As the Key Account Manager, you will play a crucial role in managing and scaling Flink’s relationship with external delivery partners in both Germany and Netherlands. This role ensures smooth daily operations and supports strategic initiatives that maximize the partnership’s value. You’ll be the primary point of contact for external and internal communication, collaborating across departments to solve issues, implement improvements, and optimize the performance of platform orders.

Job Description

• Serve as the primary contact for our partner, managing daily communication and resolving issues.
• Monitor key metrics, including order volumes, to ensure optimal performance.
• Work closely with internal teams (e.g., Commercial, Supply Chain, Tech, Data) to drive operational improvements and implement new projects or process enhancements.
• Provide leadership with regular performance insights, identifying trends, risks, and opportunities.

Qualifications

• 2-4 years of experience in key account management, project management, or a similar role.
• Organized and proactive, able to manage multiple projects and resolve issues efficiently.
• Clear communicator who can effectively coordinate between internal teams and external partners.
• Strong analytical skills, including data interpretation and performance tracking.
• Experience with Excel/Gsheets and business intelligence tools (such as PowerBI, Looker or Tableau) is required.
• Experience in identifying inefficiencies and optimizing processes to improve performance.
• Works well in a team, building strong relationships across different functions.

Additional Information

• A €1000 annual L&D budget as well as individual coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals
• 26 days of vacation, +1 day every year up to a maximum of 30 days
• A mobility budget of 35 EUR per month for Deutschland Ticket subsidy
• A discount on your Urban Sports Club membership
• Attractive company pension options
• Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
• Online discounts with Corporate Benefits and Future Bens
• A cool discount off your personal Flink orders; be the first to test out new products!
• A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.