IT Support Specialist 2nd Level - Security (m/f/d)
deeploi
IT, Customer Service
Berlin, Germany · Munich, Germany
Posted on Mar 31, 2026
IT Support Specialist 2nd Level - Security (m/f/d)
München, Berlin
Full-time
Permanent employee
Your mission
- Be the main security escalation point for our customers and our 1st-level support team.
- Troubleshoot and resolve complex security-related issues, especially around ML-based security solutions.
- Provide solution-oriented support for cloud environments (e.g., Microsoft 365, Google Workspace).
- Run security audits and compliance checks and guide customers on implementing best practices.
- Help improve and automate security and support processes across IT Ops.
Your profile
- Completed IT apprenticeship or equivalent experience as a system administrator — ideally with a focus on IT security.
- Hands-on experience with MDM systems (security policies, application control, conditional access).
- Strong understanding of securing Windows environments and cloud security (e.g., Conditional Access, DLP, Sentinel, STIGs).
- Bonus: exposure to SOC, EDR/XDR, IAM, or frameworks like ISO 27001 or BSI Grundschutz.
- Customer-focused, patient, and committed to a security-first mindset.
- Hands-on, proactive, and solution-driven in your daily work.
- Fluent in English (C1).
Why us?
- Be part of a small and rapidly growing team in Berlin and Munich with big ambitions and backed by top European VCs, like Atomico and Cherry Ventures.
- Become part of the IT revolution and help us build the most compelling IT Management Platform in the market.
- Attractive compensation package, including a virtual share package (VSOP).
- High responsibility and ownership from day one.
- Flexible work environment: hybrid work set up and employee benefits (public transportation ticket or Urban Sports Club, Corporate Benefits).
- Well-equipped offices in Munich and Berlin.
About us
Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.
